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ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of …
Overview
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
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- No setup fee
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- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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- Tech Details
- FAQs
What is ServiceNow Now Platform?
The ServiceNow Now Platform is a digital workflow building and app extension tool for ServiceNow featuring a number of low-code / no code tools to improve operational efficiency, including:
- Flow Designer, a codeless, natural language design tool for building workflows
- IntegrationHub tool for connecting devices and apps
- Mobile Studio (based on the company's 2017 acquisition of SkyGiraffe, a mobile app development focused startup whose low-code tools are now integrated into the Now Platform)
- Agent Intelligence machine learning task automator
- Virtual Agent, a tool for building intelligent chatbots and virtual agents.
ServiceNow Now Platform Technical Details
| Operating Systems | Unspecified |
|---|---|
| Mobile Application | No |
Frequently Asked Questions
The ServiceNow Now Platform is a digital workflow building and extension tool for ServiceNow featuring a number of low-code / no code tools.
Reviewers rate Usability highest, with a score of 8.7.
The most common users of ServiceNow Now Platform are from Enterprises (1,001+ employees).
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TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
ServiceNow is a versatile and powerful tool that is used by organizations worldwide to manage various aspects of their operations. One of the key use cases of ServiceNow is as an internal ITSM tool. Users rely on ServiceNow to efficiently resolve day-to-day requests and incidents from employees across the organization. With its global ticketing system, ServiceNow enables users to easily track work and generate instant reports, providing valuable insights into their operational performance. The Performance Analytics feature has been particularly helpful in streamlining reporting processes and facilitating accurate forecasting.
Another important use case of ServiceNow is its compatibility with other third-party tools. This seamless integration allows users to leverage additional functionalities and enhance their workflow efficiency. Additionally, ServiceNow offers a virtual bot that can complete various functions within the system, further automating processes and improving productivity.
ServiceNow is highly regarded for its intuitive interface, making it easy to set up and use. Users appreciate the customizable dashboards that provide them with relevant information at a glance, saving time and effort. Managing tickets has become less strenuous compared to previous solutions, as ServiceNow offers a straightforward system for tracking and resolving incidents, problems, changes, releases, configuration management, and service requests.
Beyond ITSM, ServiceNow finds applications in various departments across organizations. It serves as a comprehensive platform for managing different departments such as HR, Facilities, Procurement, Legal, and Finance. Through customized workflows, it facilitates record-keeping and ensures smooth change management processes. Moreover, ServiceNow supports sales operations and consulting cycles by helping with incident tracking, requests, problem management, and approval workflows.
Overall, ServiceNow proves to be a reliable and efficient solution for organizations seeking streamlined ticketing systems, comprehensive issue tracking management, and seamless integration capabilities. Its extensive functionalities cater to a range of departments while maintaining ease of use for all users.
Attribute Ratings
Reviews
(1-9 of 9)Companies can't remove reviews or game the system. Here's why
September 14, 2023
ServiceNow Now Platform - a Powerful too to implement, develop, or customize any application
Score 10 out of 10
Vetted Review
Verified User
We use ServiceNow Now Platform, particularly the app engine studio to create custom applications for the business and operations team. the applications have been a game changer as we can tap in to the low / no code platform and develope and build custom applications quickly, easily train users, and harness and leverage new data insights.
- build applications incredibly quickly , or customize pre build modules
- integrations
- data insights
- easy to use / train
- build complex workflows in minutes
- user interface and design
- mobile experience
Score 9 out of 10
Vetted Review
Verified User
ServiceNow is used to solve HR, Facilities, IT, Procurement, Legal and Finance workflow needs, here at the company. The product addresses Incident, Problem, Change, HR Case, Legal Case, Finance Case, and Work Order Management across all Wayfair corporate, field, and supply chain locations. IntegrationHub spokes and Performance analytics are used as part of our ITSM Pro subscription. We have yet to implement Virtual Agent due to the LOE considerations to enable a level of maturity which MoveWorks Virtual Assistant currently provides (which places it below other priorities on the roadmap).
- Integrations - very flexible platform to provide information or pull information onto the platform
- Custom App Builds - ability to create new applications from scratch all while protecting the scope via application scope partitioning.
- Many out of box tools are provided for admins/developers to solve problems. Including out of box widgets for the service portal (front end employee support portal)
- Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
- Tutorials on how to be the best at reporting in servicenow
- Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
- Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
April 11, 2022
ServiceNow tool
It is the easiest Ticketing and issue Tracking management system. I can see the details from the originations, the impact caused by the Bug, and the Changes made by the technical team members. Finally how the issue got resolved by the Tier-3 support team. A proper way to follow ITL Management.
- origination of the errors or Bug
- What troubleshooting were done by Tier-1 or Tier-2 support team. Any logs got attached to review
- What changes so far were made by technical team.
- Whether the required changes got approved by CAB
- Sometime it is difficult to reopen some closed ticket for escalation.
- Sometimes it is not easy to read the latest updates via email attachments without opening the client tools
- I feel sometimes the context gets too long to follow. it contains too many details logs. This is not bad but sometime in the rush could get a little overwhelm.
April 07, 2022
ServiceNow for All
I run a Managed Service for over 250 clients. The clients use ServiceNow for Incident, Problem, Change, Releases, Configuration Management, Service Requests, and process automation. We are starting to deploy Discovery, Software Asset Management, and Hardware Asset Management.
- Incident Management
- Change Management
- Service Requests
- Clean integration with multiple platforms - Integration Hub to address but not mature
- Extraction of data to external source for reporting
- Technical debt - ServiceNow allows unlimited customization
We use ServiceNow Now Platform for IT Service & IT Operations Management primarily. We have a variety of products that we offer to our customers in the form of Software as a Service (SaaS) and Product as a Service (PaaS) model. This essentially means we have different releases, hotfixes, consultancy based adhoc enhancements that needs to be pushed to various environments for variety of reasons. ServiceNow tremendously helps us record & track these changes using customized workflows that perfectly aligns with our needs. Incident Management is another big area that we track and report using ServiceNow. Needless to say ServiceNow has become a very integral part of the organization's workflow.
- Change Management
- Incident Management
- Asset Management
- We use ServiceNow for a wide variety of tasks within the organization and we currently do not see any shortfall. Quite happy with the frequent updates that is made to the platform.
April 07, 2022
ServiceNow Platform Review
We used ServiceNow Now Platform for asset management, change requests, incident management and corporate point of reference of everything that is integrated in ServiceNow Now Platform. This is used by the whole corporation and subsidiaries.
- IT Service Management
- Asset Management
- Incident Management
- Integrated Chat Feature
- Integration with systems with it's own inventory / asset management (SIEM, AV Solutions)
April 06, 2022
A Well rounded Product
The main reasons we decided to implement ServiceNow were the lack of proper distribution, tracking, reporting, and overall visibility of IT workload which on the other hand was making it difficult for us to make data-driven strategic decisions related to prioritization, and capacity planning, and recruiting.
- tracking
- Self-Service/Request Fulfillment
- Collaboration
- Slow Loading times
- Initial setup
- Asset management
March 26, 2022
Service Now Review
We are using ServiceNow as an ITSM platform to resolve users' Issues, The users can just send an email and a ticket is automatically created in ServiceNow, the application is very much helpful in managing and reporting. The inbuilt features of knowledge management, incident management, problem management, and service request management all under one roof make the application a perfect fit for our organization.
- The user interface is well designed and can be customised according to the organization's needs.
- Almost all of the ITSM management can be managed under one roof.
- Creation of report and dashboard is easy.
- Connecting and importing data from third party applications.
March 25, 2022
ServiceNow - Flexi ticketing tool
It is used by Internal IT and all employees can raise ticket using it.This is very nice platform for Service tickets, reporting and change management. Can create templates for change requests.<br>Easy for freshers to start with the ticketing system. Even it is easy to manage the database of this application.<br>There are scenarios where we even pull data from DB for audits and reports.
- Self Explanatory UI
- Easy for freshers to understand
- Good for internal KB creations
- When the SQL server is busy application too experiences performance issues
- The status changes are not very much effective as the SLA clock is always ticking in most of the statuses